How to place order at newvietshop.com:
- Browse with the Category menu or type your item in the Search box.
- Click the product and select quantity you want to buy. Click “Add to bag”.
- Sign up/sign in to check out.
- Check your order information and click “Continue”.
- Confirm order by email.
How to register newsletter/how to register new account:
It is easy to register new account at newvietshop.com as the following steps below:
- Click “Account” at the upper right corner of home page.
- Choose “Create an account”.
- Enter your information as required to create account. Click “Sign up for newsletter” to receive New Viet Shop news and offers.
Click “Register” at the end of the page.
How to search the products:
If you do not know the exactly name of product you want to buy, you can browse with the Catergory Menu which is divided as sub-category: Food, Beverage, Beauty and Promotion.
You also type your query in the Search box at the top of each page. Website will show you the matches that you have searched immediately.
Shipping and delivery timeline:
New Viet Shop will deliver the products within 2 working days once your order has been confirmed (not including Saturday, Sunday and Public holidays).
Please refer the details information at Delivery Conditions.
New Viet Shop offers following payment methods:
- Cash on Delivery (COD): you can pay in cash to the driver at the shipping address.
- Payoo gateway
Please refer the details information at Payment Methods.
Showroom New Viet Shop:
You can visit and shop at our showroom in the central of Ho Chi Minh City: 145 Ton That Dam Street, Ben Nghe Ward, District 1.
Our shop opens from 8AM to 6PM, Monday to Saturday (not including Public Holidays).
How can customer tracking the order status?
You can track the order status by logging in your account. We will update the details of your orders there.
You can also contact us via Customer Service Center Hotline: (08) 6288 3544 / 0986 993544 or send email to contact@newvietshop.com. We will contact you right away.
How can customer change/cancel items, change shipping information or cancel order?
At New Viet Shop, we will contact you to confirm order before we process it. You can tell us if you want to change/cancel item or change billing/shipping information at the moment. We don’t offer an option to change payment method.
You can send us a request to change your order information via Customer Service Center Hotline: (08) 6288 3544 / 0986 993544 or send email to contact@newvietshop.com. We will inform you when done.
How does customer return an order?
Please refer the details information at Return Policy.
